This Return Policy applies to wholesale purchases made by registered retailers and verified resellers from KW Wholesale, including groceries, health and beauty products, electronic cigarettes, vapes, household goods, and kitchenware.
Eligibility and Timeframes
- Damaged or Defective Items: Report within 7 days of delivery for inspection and replacement or refund.
- Incorrect Shipments: Report within 7 days of receipt to qualify for replacement at no extra cost.
- Quality or Freshness Concerns (perishable goods): Report within 48 hours of delivery.
- Change of Mind / Overstock: Accepted only for prior-approved returns within 14 days, subject to restocking fees and return shipping charges.
- Non-returnable Items: Opened consumables, single-use medical items, sealed personal care products where seal is broken, and regulated products returned without required compliance documentation.
Conditions for Returns
- Items must be in original packaging, unused, and in resalable condition unless damaged or defective.
- Regulated products (vapes, e-cigarettes, nicotine products) require proof of original sale to a licensed retailer and must comply with local laws to be eligible for return.
- Perishable goods must be returned with temperature records or photographic evidence if requested.
- All returned items must include the original invoice or order number.
Return Process
- Contact returns@kwwholesale.com or your dedicated account manager with order number, SKU, quantity, and photos showing the issue.
- Our returns team will issue an RMA (Return Merchandise Authorization) within 48 hours of a valid claim.
- Ship returns using the RMA label provided or follow the instructions from your account manager. Unauthorized returns may be refused.
- Inspections are completed within 5 business days of receipt; outcome and resolution will be communicated in writing.
Refunds, Replacements, and Credits
- Replacements: Preferred when stock allows; shipped at no cost for approved damage or incorrect shipments.
- Refunds: Processed to the original payment method within 7–14 business days after inspection clearance.
- Store Credit: Available immediately upon approval if requested; credited to your KW Wholesale account for future purchases.
- Restocking Fees: May apply for change-of-mind returns (typically 10–25%), and return shipping is the customer’s responsibility unless otherwise agreed.
Disputes and Claims
- File claims for concealed damage or missing items within 48 hours of delivery with photographic evidence.
- For international orders, claims must include customs paperwork and proof of import status.
- Unresolved disputes escalate to senior account management and are typically reviewed within 10 business days.
Compliance and Safety
- Returns of regulated items are subject to validation of seller and buyer licenses and compliance checks. Non-compliant returns will be refused and may be reported to authorities if required by law.
- KW Wholesale reserves the right to refuse returns that do not meet policy conditions.
Contact
- Email: kejaz78@gmail.com
- Phone: +1(469) 498-0934 (Account support hours: Mon–Fri, 9:00–18:00)
- Include order number, invoice, SKU, quantities, and clear photos to speed up processing.
Final Notes
KW Wholesale prioritizes fast, transparent resolutions to protect retailer operations and maintain product safety. This policy is subject to change; latest terms are available on our website and will apply to all subsequent orders.
